Lifetime Customer Support
Always at support@elephantrobotics.com.
PRODUCT DETAILS
REVIEWS
SHIPPING & RETURNS
Shipping Method
We ship worldwide using the following carriers: DHL, FedEx, UPS, USPS, YunExpress.
Package&Shipping
Custom Tax
Taxes may apply to imported goods/services and are regulated by the country's law. Elephant Robotics Shop is not responsible for any tax invoice charged on its products. Different policies and tax rates are applied per country.
You may be eligible to reclaim import taxes and duties. However, this requires a personal application to your local government or authority and we are unable to support this process.
- All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
- Typically, customers can expect to receive their products within a month. However, this timeframe can vary depending on your location. Some customers may receive their orders much faster.
Order Processing Time
It typically takes 7-15 business days to process your order.
This timeframe accounts for order verification, quality control measures, and packaging.
If the payment is delayed, the processing time will be lengthened.
- Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (info@elephantrobotics.com) to apply for expedited service. We're happy to help coordinate inventory with production, but please don't be angry if we can't speed up the process. This service is free for you.
Shipping Time
We typically ship on Thursdays.
The products shall be delivered by International Express within 15 working days.
The shipping method and time vary according to different products and different countries.
In case you order a number of products, it may happen that your order arrives in several deliveries. This also applies to products that have to be pre-ordered. However, we will only charge you one shipping fee.
Please make sure to enter your shipping information in English to avoid possible delays or failure in international logistics. Shipping costs will be automatically billed at checkout based on your shipping address.
Example:
Name: Shenzhen Elephant Robotics Technology Co., Ltd.
Address: Room D5F05, Blackmark International Smart Hardware Innovation Center
City: Shenzhen
State: Guangdong
Zip Code: 518035
Phone: +86(0755)-8696-8565
Email: info@elephantrobotics.com
Shipping Cost
Free shipping on orders over $3000.
Use the Code: FREESHIP3000 when you checkout.
The shipping cost of different products in different countries varies.
Please refer to the shipping cost shown in the payment for the order or check Shipping Policy.
Orders Tracking
After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details.
Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email.
Things about order modification, refund processing, shipping updating, and so on will be notified to you in real-time by email as well.
Note:
- Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (info@elephantrobotics.com) within 48 hours of purchase, or we will ship to the address according to your order information.
- If there is any force majeure that causes our products damaged in transit, please contact us immediately at support@elephantrobotics.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
- Please note that the notification email will be sent to the email address you left in the contact information on the checkout page or the email address you used to register your account. If the email address you left is invalid or not in use, we will not be liable for any risk or loss caused by this.
- If you change your mind midway, please don't just reject the package. To cancel your order, please contact us to explain the situation (info@elephantrobotics.com) and we will handle the return for you in accordance with our return/refund policy. We do not assume the risk of loss or damage to the package arising from the rejection.
- Please contact us at support@elephantrobotics.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
- If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at support@elephantrobotics.com within the day with pictures and/or videos.
Returns & Warranties
Returns: You have 7 days from receiving your order to return unopened items. You'll be responsible for any return shipping costs or other risks.
Warranty: If your product malfunctions during normal use within the warranty period, we'll repair it for free. For more details on the warranty, please check the WARRANTY & RETURN.
COMPARISON
FAQ
Q1: Does it support the secondary development of functions?
A1: Standard and Premium Set didn't support open sourced development. If you are interested on Marscat development you can purchased Developed Set. You can program MarsCat easily and make it with endless possibilities. With powerful quad-core Raspberry Pi, you can create your own applications. You can find MarsCat's open-source code from https://github.com/elephantrobotics/marsai
Q2: What is the language of the system？
A2: There are only two options for the system language: Chinese and English. The default delivery is the English language version, if the Chinese version is required, you need to contact our customer service staff for remarks. In addition, the APP/MarsCat/repeat connection will not change after setting up the language.
Q3: Will Marscat keep updating its system? How can I update to the latest version?
A3: Yes, MarAi is under consistent development and we will frequently provide updates for users. You can check out the specific OTA introduction with the following link: https://docs.elephantrobotics.com/docs/MarsCat-en/page/11-update&recovery.html
Q4: How to charge MarsCat?
A4: 1. Charging Station:
Connect the charger to the charging station and the power socket. You can charge it manually. Lay down MarsCat on the charging station so that the charging pins on the belly are engaged with the charge connector on the charging station.
MarsCat will go to the charging station to charge itself when its battery is lower than 10%(its eye will show a low battery sign); and the charging station is within the range of its vision(3*3m)
2. Charger
You can charge MarsCat directly with the charger, adjust MarsCat to an upturned position, plug the charger into the charging pins on the belly.
When MarsCat is charging, the battery starts charging and the status LED of the charger turns red.
When MarsCat is fully charged, the status LED of the charger turns green. It takes approximately 3 hours to fully charged MarsCat.
Q5: Does the battery need to be replaced?
A5: The battery model is INR18650MJ and is supplied exclusively by Elephant Robotics. For a new battery to replace, please visit the official website for information and to make a purchase:
Q6: How long will it take to ship after I placed the order? And What kind of logistics?
A6: We ship worldwide and we use the following carriers: FedEx、UPS 、DHL. The products shall be delivered by International Express within 1-2 weeks. All products use standard cartons and special customized super hard paper shells to firmly fix the products and prevent damage from impact.
Q7: Hello, can you provide relevant information about the marscat of elephantrobotics, and post a tutorial?
A7: Of course, you can refer to our following materials:
